[+] How can I make a booking on-line with your hotel?
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Our online booking system is simple and safe. For reservations confirmed with a credit card, our system uses the secure server Thawte ™ according to the world standard encryption Secure Socket Layer (SSL) 128 bit.
In a short time you will find availability, types of rooms and prices according to your needs.
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[+] Why does the system require details of my credit card?
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Credit card details are only required to guarantee your reservation, no money will be deducted in advance, the hotel needs to protect themselves in case of no-show, or in case of late cancellation. |
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[+] After booked do we receive a confirmation by the hotel?
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Yes, our reservation system automatically sends a confirmation e-mail with a code, the we suggest you to print because this number may be required at the time of your arrival in hotel. For those who book via e-mail will receive an e-mail for the confirmed reservation. |
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[+] Does the hotel offer special rates for those who book online?
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Booking through our online booking system, we offer type of rates for all customers. If you book a stay more than 3 nights, you will receive a discount of 10% per day by the rate base, who stays more than 7 nights will receive the last stay last night is free. |
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[+] What rates are applied for children and is it possible to require a cradle?
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Children up to 3 years who sleep in bed with their parents do not pay any extra. It is possible to require a cot the cost is 10.00 euro per day and you pay directly in Hotel. |
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[+] How and when do I pay the hotel bill?
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The hotel bill is to be paid directly on you check-out with credit card or cash. |
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[+] Is my reservation guaranteed?
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Giglio Hotels guarantees the reservation confirmed via e-mail or online booking system, in case the required room at the time of your stay may not be available Giglio Hotels will reallocate you in a hotel of same category or superior. |
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| [+] Do I have to pay a penalty in case of cancellation? |
For cancellations within 7 days before arrival no penalty will be charged, over this deadline 1 night no show will be charged to you Credit Card. |
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| [+] Can I reserve a room by phone or via e-mail? |
| Our clients can ask for assistance during the office hours as specified, send us an e-mail or fill in the online reservation form. |
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It is possible to pay on arrival in the Hotel, or with credit card or bank wire at least 7 days before arrival.
Eventual extras must be pay on hotel check out.
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| [+] Are the advertised rates per person or per room? |
All advertised rates are per room according the type chosen, and include buffet breakfast, local taxes and a complimentary bottle of spumante “ Giglio Hotels” on your arrival. |
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